NHÏJE Privacy Policy
It is important that you read this Privacy Policy together with our Collection Statement, and any other privacy or fair processing notices that we may provide from time to time. Together, these documents are designed to give you a clear and complete understanding of how and why NHÏJE collects, uses, and protects your personal information. This Privacy Policy explains how your information is handled as you connect, shop, and interact with NHÏJE across our digital platforms.
If you are under the age of 16, please ensure that your parent or guardian has read and explained this Privacy Policy to you, and has provided their consent on your behalf before you share any personal information with us. NHÏJE does not knowingly collect personal information from children under the age of 13. If you are under 13, please do not provide us with any personal information.
1. Introduction
The websites www.nhije.com and www.nhije.com.au (collectively, the “Websites”) are operated by or on behalf of [NHÏJE PTY LIMITED], ABN: 91686592727, trading as NHÏJE (“NHÏJE”, “we”, “us”, or “our”).
NHÏJE is the controller responsible for your personal information. Any reference in this Privacy Policy to NHÏJE, we, us, or our also refers to any related entities within NHÏJE.
NHÏJE respects your privacy and is committed to complying with all relevant privacy and data protection laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles, Privacy Act 2020 (NZ), GDPR and UK GDPR, Data Protection Act 2018 (UK), Personal Information Protection and Electronic Documents Act (Canada), and applicable United States state privacy laws such as the California Consumer Privacy Act (CCPA) and CPRA.
By using our websites or providing your personal information, you agree to this Privacy Policy. We may update this Policy from time to time, and any changes will be published on our websites.
2. The Information We Collect
We collect personal information necessary to operate our business and provide our products and services. This may include:
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Identity information – name, date of birth, and contact details;
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Contact information – address, email, phone number;
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Account information – login credentials, preferences, and profile details;
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Transaction details – payment method, billing and shipping address, order history, refunds, and returns;
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Marketing and communication preferences – email/SMS subscriptions, survey participation, feedback, competition entries;
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Technical and usage data – IP address, browser type, device identifiers, session activity, and cookies;
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Social media and user-generated content – when you tag, mention, or interact with us online
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Recruitment information – if you apply for a position, your CV, qualifications, and employment history.
We do not collect or store full payment card details. Payments are securely processed by third-party payment providers compliant with PCI-DSS standards.
3. How We Collect Information
We collect personal information when you:
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Visit our websites or engage with our content;
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Create an account or make a purchase;
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Subscribe to our mailing list or SMS updates;
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Contact us through our website, social media, or customer service;
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Participate in promotions, surveys, or events; or
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Apply for employment with NHÏJE.
We also automatically collect certain information through cookies, analytics, and advertising technologies (such as Google Analytics, Meta Pixel, and Klaviyo). You can control cookies through your browser or our Cookie Policy.
4. Use of Personal Information
We use your personal information for the following purposes:
|
Purpose |
Examples of Use |
Legal Basis |
|---|---|---|
|
To process orders and deliver products |
Manage purchases, process payments, deliver orders, provide customer support |
Contractual necessity |
|
To manage your account |
Provide login access, update preferences, verify your identity |
Contractual necessity / Legitimate interests |
|
To send marketing communications |
Email and SMS updates, promotions, exclusive offers, newsletters |
Consent / Legitimate interests |
|
To improve our website and services |
Analyse performance, monitor trends, personalise content |
Legitimate interests |
|
To comply with legal obligations |
Record-keeping, tax reporting, responding to lawful requests |
Legal obligation |
|
To prevent fraud and maintain security |
Verify identity, detect suspicious activity |
Legitimate interests / Legal obligation |
|
To recruit and assess candidates |
Review applications, verify qualifications |
Legitimate interests / Consent |
We will only use your personal information for the purposes for which it was collected or for related compatible purposes.
5. Disclosure of Personal Information
We may disclose your personal information to:
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Service providers who assist in our operations (e.g. web hosting, analytics, fulfilment, marketing, payment processing);
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Affiliated companies within the NHÏJE group;
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Legal and regulatory authorities, when required by law;
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Professional advisers, auditors, and consultants;
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Third parties in the event of a business transfer, merger, or sale; and
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Other parties, with your consent or at your direction.
All third-party partners are required to maintain confidentiality and use your information only as directed by NHÏJE.
6. International Data Transfers
As NHÏJE serves customers globally, your personal information may be transferred and processed in countries outside your own, including Australia, the European Union, the United Kingdom, the United States, Canada, and New Zealand.
Where data is transferred outside the European Economic Area (EEA) or the UK, NHÏJE ensures appropriate safeguards are in place, such as Standard Contractual Clauses or other lawful mechanisms approved by the European Commission or UK ICO.
7. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this Policy, including to comply with legal, tax, and accounting obligations.
When data is no longer needed, it will be securely deleted or anonymised. Aggregated or anonymised data may be retained for analytical and statistical purposes.
8. Your Rights
Depending on where you live, you may have rights regarding your personal information, including:
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Access – request a copy of the personal data we hold about you;
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Correction – request that inaccurate or incomplete information be corrected;
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Erasure – request deletion where data is no longer necessary or you withdraw consent;
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Restriction – limit processing of your data in certain circumstances;
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Portability – receive your data in a machine-readable format;
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Objection – object to processing, especially for direct marketing;
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Withdraw Consent – at any time, for activities based on your consent (e.g. newsletters).
Requests can be made by contacting us via the email provided above. We may require proof of identity before acting on your request.
9. Marketing and Communications
By subscribing to our newsletters or SMS, you consent to receiving marketing communications from NHÏJE. You may opt out at any time by:
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Clicking “unsubscribe” in our emails;
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Replying “STOP” to SMS messages; or
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Contacting us at clientservices@nhije.com.au
Even if you opt out of marketing, we may still send non-promotional messages related to orders, account information, or legal updates.
10. Cookies and Analytics
Our websites use cookies and similar technologies to enhance your browsing experience, analyse traffic, and deliver personalised content and ads.
We use:
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Essential cookies for site functionality;
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Analytics cookies (Google Analytics, Klaviyo) to understand how visitors use our site.
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Advertising cookies (Meta, Google Ads) for remarketing campaigns.
You can control cookie settings through your browser or our Cookie Policy. Disabling cookies may limit certain website functionality.
11. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or alteration.
All payment transactions are encrypted, and data is transmitted using secure SSL technology. However, no online system is completely secure, and you provide information at your own risk.
12. International Region-Specific Disclosures
Australia & New Zealand:Your rights are protected under the Privacy Act 1988 (Cth) and Privacy Act 2020 (NZ). You may contact the Office of the Australian Information Commissioner (OAIC) or the NZ Privacy Commissioner if you are dissatisfied with our response.
European Union & United Kingdom:If the GDPR or UK GDPR applies, you have rights under Articles 15–22 of those regulations. You may also lodge a complaint with your local Data Protection Authority or the UK Information Commissioner’s Office (ICO).
Canada:NHÏJE complies with PIPEDA. You may access and correct personal information and contact the Office of the Privacy Commissioner of Canada if unsatisfied.
United States:Residents of certain states (e.g., California, Colorado, Virginia, Connecticut, Utah) may have additional rights to know, delete, correct, or opt out of the “sale” or “sharing” of personal information. NHÏJE does not sell your personal information for monetary gain.If applicable, a “Do Not Sell or Share My Personal Information” link will be provided.
13. Links to Other Websites
Our websites may contain links to third-party websites. NHÏJE is not responsible for the privacy practices or content of those external sites.
14. Changes to this Policy
We may update this Privacy Policy periodically. Updates will be published on our websites with a new effective date. Where legally required, we will notify you directly.
15. Contact Us
For any questions, requests, or complaints about this Privacy Policy or our data handling practices, please contact:
Privacy Officer:
NHIJE PTY LIMITED
Email: ciao@nhije.com.au
If you are not satisfied with our response, you may contact your local privacy authority (see section 12).
Disclaimer
This Privacy Policy is provided for compliance and transparency purposes and does not constitute legal advice. NHÏJE encourages you to review this policy regularly and seek professional legal advice if you have specific concerns.
